Terms & Conditions For Owners

Please read carefully and accept our terms and conditions when completing your owner referral form prior to your first session at CS Hydro-physio Ltd and, at your yearly review. These can be discussed further on request either during your next session or on your group chat.

  1. Whilst every care is taken of the dogs undergoing treatment and in the maintenance of the water and equipment, all dogs receive hydrotherapy or physiotherapy treatment entirely at their owner’s risk.
  2. All treatment, including those to be part of an insurance claim, must be paid upon receipt of invoice.
  3. Session fees will be charged in full if an appointment is broken or cancelled without 48 hours notice.
  4. Dogs will not be treated without the prior authorization of their Veterinary Surgeon and a complete signed veterinary referral form.
  5. Dogs with infectious or contagious conditions, such as eye, ear, or skin infections, gastric upset, kennel cough, and so on will not be treated. Owners are advised to cancel all appointments with at least 24 hours notice, until the condition is clear. Normal cancellation conditions apply.
  6. CS Hydro-physio will review its price every 6 months, to ensure that it remains as affordable and competitive as possible.
  7. Owners are required to notify CS Hydro-physio if during a course of treatments the dog’s injuries or condition worsens, or if the veterinary surgeon advises that the treatment is stopped or suspended.
  8. CS Hydro-physio reserves the right to refuse treatment to any dog and have the right to send the dog home if treatment is not appropriate on the day of treatment.
  9. When not undergoing treatment all dogs must be kept under control and on a lead at all times inside and outside the pool room. Dogs unable to walk without assistance are not required to be kept on a lead.
  10. It is the owner’s responsibility to poop scoop after their dog, whilst on company premises and its surrounding environment.
  11. CS Hydro-physio cannot be held responsible for any loss or damage to vehicles or personal property, whilst on the company premises.
  12. CS Hydro-physio cannot be held responsible for any loss or injury to any person or animal, whilst on the company premises.
  13. Bitches in season will not be able to attend sessions until their season has finished.
  14. Owners are requested not to feed their dog for at least 4 hours before attending an appointment and ensure that the dog has emptied its bowels before arriving. A surcharge of £350 will be made for dogs that defecate in the pool or treadmill, as we will have to close in order to remove and to disinfect to our high standards. We also advise owners not to feed their dog for approximately 1 hour after treatment.
  15. Owners are responsible for any charges made by their Veterinary Surgeon for the completion of the registration and referral consent forms required by CS Hydro-physio.
Scroll to Top